Frequently asked questions

Giftcrate is a Shopify app that lets your shoppers build their own gift box, add a personal message, pick a send date and ship it to one person or a whole list of recipients, all from your normal Shopify checkout.

Giftcrate is free. Every feature, including multiple recipients, CSV upload, send dates, message cards and gift receipts, is included for every store, with no order limits.

Yes, if your theme is an Online Store 2.0 theme (Dawn and most themes sold today are). The builder is an app block you add from the theme editor, so there's no code to edit. Every box also gets its own ready-made page, so you can share a link before you touch your theme at all.

About five minutes. Pick a layout, choose the collections or products shoppers can use, set the box size or budget and an optional discount, then publish. Your box page is live straight away.

Yes. Paste several box IDs into the Gift box builder block, separated by commas, and shoppers choose a box before they start filling it.

Two kinds. Fixed-size boxes hold a set number of items, like 3, 5 or 8 (anything from 1 to 50). Budget boxes are capped at a price, like "Under $50", and show shoppers a running total as they fill them.

You choose. Each box can draw from any mix of collections and individual products, and Giftcrate checks at checkout that every item really came from that list.

Yes. Give a percentage off, a fixed amount off each box, or tiered discounts by number of items (for example 5% off at 3 items, 10% off at 5). The discount applies automatically at checkout.

Yes. Pick a packaging product and it's added to every box automatically at its own price. You can also upload a box image that shows on the box line in the cart.

As one line, named and pictured like your box, with its contents listed underneath, next to the gift message, send date and gift wrap. This works in every theme's cart, cart drawer and checkout.

Every item in a box is a real product in your store, so stock is tracked on each item exactly as it is for any other order. There's no separate box inventory to manage.

Yes. Products in the builder are priced for the shopper's market, and the builder is translated into 17 storefront languages.

Yes. Themes can build their own box UI against the same JSON endpoint and cart line properties the built-in block uses. Get in touch and we'll share the docs.

Shoppers add a personal note to each box. You set the maximum length; 200 characters is the default and fits nicely on a printed card.

Yes. Gift wrap is a product in your store, so you set its price there, and shoppers add it as a paid option in the builder.

Yes. Turn on send dates and set your lead time, the weekdays you never send, and blackout dates for holidays. Shoppers can only pick dates you can actually meet.

Yes. Shoppers can ask for a receipt without prices (it's on by default). Print them from Giftcrate's Orders page or from Print → Gift receipt on any order in Shopify, with an optional exchange note at the bottom.

Yes. Print message cards from the Orders page or the Send queue, several to a page, ready to tuck into each box.

In the builder, shoppers choose to send to many recipients, then type in each person's address and message or upload a spreadsheet. They pay once, in one checkout.

Yes. Corporate buyers download a CSV template from the builder (you can also grab it from Settings), fill in names, addresses and messages, and upload it.

Up to 100 by default. You can change the maximum per order in Settings.

The first address ships at your normal rate. Each extra address adds a shipping charge you set in Settings, or set it to zero to ship extra recipients free.

Once the order is paid, Giftcrate creates one order per recipient, so each box ships like any normal order with your usual fulfilment flow. The original order gets a note listing them, and recipient orders don't send receipts to the recipients.

They're deleted from Giftcrate as soon as every recipient order has been created. Lists that never complete are cleared after 30 days.

The Send queue lists boxes by send date, from overdue to 60 days ahead, with live fulfilment status from Shopify. Your Giftcrate home page also shows what's due this week.

Giftcrate tags them automatically: giftbox on every box order, giftbox-multi on multi-recipient orders, and giftbox-parent and giftbox-child to link an order to its recipient orders. Orders that need a look are tagged giftbox-needs-review.

Yes. Giftcrate reports box orders, boxes sold, box revenue, average box value and top items, filterable by date.

Yes. A "Gift box ordered" Flow trigger fires once for every new gift box order, so you can automate tags, emails or Slack alerts. Sidekick can read gift messages and suggest wording for printed cards.

Giftcrate doesn't support subscription boxes, in-store (POS) boxes or headless storefronts yet. Box merging in the cart doesn't run when a subscription product is in the same cart, though box rules and discounts are still checked.

The storefront builder ships in 17 languages and follows the shopper's language. The Giftcrate dashboard, printed cards and receipts are available in English, French, Spanish and Japanese.

Email contact@cosmoboost.io. Questions go straight to the people who build Giftcrate.